Agreement

These Terms govern your access to and use of the Website (www.diamondsfactory.eu) and its content, including any information, text, images, photos, designs, files, software, music, sound, and video ("Website Content"), provided by Neve Jewels NLBV. Your continued use of the Website after any changes constitutes your acceptance of the updates.

Use of Website

• Diamonds Factory grants you a non-exclusive, revocable licence to use the Website, but you may not change the Website Content.
• You may not operate the Website Content (or any part thereof) for any commercial use or purpose, except as specifically agreed with Diamonds Factory in connection with the services provided through the Website.
• You will be granted the non-exclusive and revocable right to create a hyperlink to the website, provided that such link does not depict Diamonds Factory or services provided in connection with Diamonds Factory in any false, misleading or abusive manner, or claim any association with Diamonds Factory.
• You may not use a Diamonds Factory logo, design or trademark or other intellectual property rights belonging to or licensed to Diamonds Factory in connection with the aforementioned link without the express written consent of Diamonds Factory.
• Diamonds Factory reserves the right to make changes to the content of the website from time to time.
• If you submit any user-generated content (such as reviews or comments), you grant us a non-exclusive, royalty free license to use, reproduce, and display such content on the website.
• You must comply with all applicable laws, including EU consumer and data protection laws, when using the Website.

Intellectual Property Rights

• All intellectual property rights in the Website and Website Content are owned by us or our licensors. Your use does not grant ownership rights.
• You may not publish, broadcast, re-send, distribute, distribute, sell, circulate or otherwise make available to third parties any part of the Website Content without the express written consent of Diamonds Factory;
• Any copy you make of any portion of the Website Content must contain all copyright or other intellectual property notices contained in the original material, along with an acknowledgement that such material is owned by Diamonds Factory or its licensors; and;
• You acknowledge that some parts of the Website Content may be subject to other intellectual property rights reserved to Licensors and, notwithstanding any other provision of these Terms, you acknowledge that no sublicense has been granted to you by Diamonds Factory with respect to such intellectual property rights, except to the extent necessary to give effect to your rights as expressly set forth in these terms.

Liability

• We will use reasonable endeavours to ensure the accessibility of the Website but such accessibility cannot be guaranteed at all times. We will not be liable for any restrictions, interruptions or delays except where caused by our intent or gross negligence or breach.
• You acknowledge that we do not make any representation or warranty (whether express or implied) that any Website Content is free of viruses or harmful components and Diamonds Factory accepts no responsibility or liability for the same.
• To the extent permitted by law, our total liability for claims arising from these Terms, the Website, or Products is limited to the price paid for the Products, excluding shipping costs. This does not apply to liability for death, personal injury, fraud, or any liability that cannot be excluded under the Dutch Civil Code or other laws including consumer guarantees of conformity and acceptable quality. If we are liable, remedies are limited to those under the DCC (e.g. repair, replacement, price-reduction or termination) or where permitted, the order amount.
• Diamonds FactoryThe company does not bear any liability arising out of any defects from any design, if any adjustments, alterations or any other modification has been carried out to the products by any third person, who is not authorized by the company. A although this does not affect your DCC rights. Diamonds Factory.
• You must observe and comply with all the applicable regulations and legislations, including all necessary customs, import or other permits to purchase from our website. The importation or exportation of the products displayed on the website may be prohibited by certain national laws.
• We provide the Website and Products on an "as is" basis, but this does not exclude implied guarantees under the DCC, such as conformity, quality, and fitness for purpose. If we are liable, remedies are limited to those under the DCC (e.g., repair, replacement, price reduction, or termination) or, where permitted, the Order amount.
• We reserve the rights to change any information, price or content and improvise the website at any time without any notice.

Nothing in these Terms excludes, restricts, or modifies any rights, remedies, or liabilities under Book 6 of the Dutch Civil Code (BW 6), the Consumer Rights Directive (2011/83/EU), GDPR, or any other applicable law that cannot be excluded by agreement.

Privacy

• Your privacy is important to us and we comply with EU-GDPR and the Dutch Personal Data Protection Act, 2016.
• By using the Website, you agree to our Privacy Policy, available at www.diamondsfactory.euprivacybeleid which explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Dutch Personal Data Protection Act, 2016.
• We may collect personal information (such as name, email, phone, and payment details) when you place an Order, sign up for newsletters, or interact with the Website. This information is used for purposes like processing Orders, marketing (with your consent), and improving services.
• As the company is a subsidiary of Neve Jewels Ltd (UK), we may disclose/transfer your personal information to our UK parent company or affiliates for group operational purposes (e.g., order fulfilment, marketing campaigns data, customer behaviour analysis or customer support).
• The UK has an EU adequacy decision, ensuring equivalent protection.
• You have rights including access, rectification, erasure, and objection. Data is processed on lawful bases such as consent or legitimate interests, and retained only as necessary (e.g., for marketing, customer behaviour analysis and order fulfillment). For full details on purposes, recipients, and your rights, see our Privacy Policy.
• We take reasonable steps to ensure overseas recipients comply with General Data Protection Regulation (GDPR) and the Dutch Personal Data Protection Act, such as through contractual safeguards. If you do not consent to this, please contact us, but it may limit our ability to provide services. For more details, including how to access, correct, or complain about your personal information, see our Privacy Policy.

Collection of Personal Data

• We may collect personal data, such as name, email address, and phone number, when you fill out a form on the website or sign up for a newsletter.
• This personal data will only be used for the specific purpose it was collected for and may be shared with Group Companies for those purposes, subject to our Privacy Policy.
• We are 100% committed to protecting your privacy and security and we totally appreciate and respect how important privacy is. We will strive to ensure that your data is not used for any other than aforementioned by us or by the third parties engaged by us.
• Please refer to our Privacy Policy for full details on how we and Group Companies handle your data in compliance with the Data Protection Act and GDPR, including details on accessing or correcting your data, overseas disclosure (if any, e.g., to our UK parent company), data security measures, and how to make a complaint.

Governing Law

• These Terms and Conditions do not affect your legal rights.
• If any provision in these general terms and conditions is prohibited by law or is assessed by a court as unlawful, void or unenforceable, the provision will, to the extent required, be broken and, to the extent possible, rendered ineffective without changing the remaining provisions and will in no way affect other circumstances of or the validity or enforcement of these terms and conditions.
• These Terms, the Website, and contracts are governed by Dutch law. Disputes not resolved via complaints will be resolved in the competent courts of Amsterdam.
• If you have a complaint, please contact us first for complaints at service@diamondsfactory.eu . We always aim to resolve the issues amicably. We aim to resolve amicably.
• You may refer to the Autoriteit Consument & Markt (ACM, acm.nl) or Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). For EU consumers, use the Online Dispute Resolution platform (ec.europa.eu/odr).

Orders

Orders placed on www.diamondsfactory.eu must be accepted in accordance with the terms and conditions.

• When placing the order and the checkout, you make an offer to accept the goods at the stated price under the conditions and provisions.
• After acceptance, we will send you a proof of payment with all your order details with which you have agreed at the time of placing the order. However, such receipt shall not be treated as a binding contract and the order shall not be treated as 'accepted' for the following reasons:
  • Payment not authorized;
  • Partial payment pending;
  • Products not in stock;
  • Ereror on the website regarding the price stated
  • Order is cancelled.
  • Cannot fulfil order

Your contract to purchase is not complete until we send you an e-mail of order confirmation within 5 working days from the date of receipt of order. If your order is not confirmed, any payment made will be refunded promptly.

Once confirmed, the Order is binding, subject to your 14-day withdrawal right under the Consumer Rights Directive (excl. personalized Products)

Order Completion Reminders

By providing your contact information (e.g., email or phone number) during the checkout process or account sign-up, you consent to us sending you limited, non-promotional communications to assist with completing your order. This may include reminders about incomplete or abandoned orders, or any other assistance related to incomplete orders such as cart recovery emails or texts sent within 24-48 hours of the issue. These messages will include details of your items and an easy way to opt out or complete your purchase. You can withdraw consent at any time by [e.g., clicking the unsubscribe link, updating account preferences, or contacting support]. We will not use this information for unrelated marketing without your separate opt-in.

For full details on data handling, see our Privacy Policy.

Once confirmed, the Order is binding, subject to Consumer Rights Directive.

Delivery And Collection

• As a company that makes products after they have been ordered, most of our products are subject to a production time. This is normally between 2-3 work weeks and 3-4 workweeks if your item is custom made.
• Fast delivery only applies to products in the category ‘Ready For Shipping’. The delivery time of these products is 3-4 working days.
• This does not affect your statutory guarantees of 14 days withdrawal.
• All the efforts will be made to dispatch and deliver the products within the stipulated timescale; however, delays could be inevitable due to unforeseen circumstances.
• If a delay in your delivery should occur, we will keep you updated on your order status and provide a new delivery date. You can contact us if you have any questions about problems with your delivery at service@diamondsfactory.eu.
• We are not liable for losses from delays unless our breach. This does not affect your rights under BW 6.
• Any item purchased with an option of in-store pick up by the customer, has to be collected within 90 days of arrival at the store. Any order not picked up within 90 days will be automatically cancelled and subject to a restocking fee of 30% of the full order value. Restocking fee reflects costs; although it will be waived if it is due to our fault.

Pricing And Payment

• We will debit the payment at the time the order is placed; the commercial bank will verify the card details for security reasons.
• We accept all common credit and debit cards such as Mastercard, Maestro, Visa, Switch and Delta.
• For payments made in cash, a cash handling fee of 5% of the purchase price (plus applicable VAT) will be applied to cover administrative and security costs. This fee will be clearly indicated, including VAT, before finalizing the purchase and included in the total price. The fee does not apply to other payment methods and does not affect your statutory rights under the Consumer Sales Act or other applicable laws.
• You can also place an order by phone on our toll-free number 0207 138 3672.
• The prices shown include VAT, Packaging.
• Products will not be shipped until full payment has been received for the order placed.

Anti-Money Laundering Compliance

For purchases exceeding €3,000 in cash (including banknotes or cash equivalents) made via our website (www.diamondsfactory.eu) or in our stores in the Netherlands, we are required to conduct customer due diligence under the Dutch Money Laundering and Terrorist Financing Prevention Act (Wet ter voorkoming van witwassen en financieren van terrorisme, Wwft), Article 2b, as part of our internal anti-money laundering policy, which is stricter than the legal threshold of €10,000.

You must provide a valid government-issued photo identification, such as a passport, national identity card, or driving licence, and, if requested, proof of address (e.g., a utility bill less than 3 months old).

Verification will occur before processing the transaction to ensure compliance with anti-money laundering regulations. Failure to provide valid identification may result in the transaction being declined.

All personal information collected for this purpose will be processed in accordance with our Privacy Policy, the EU General Data Protection Regulation (GDPR), and the Dutch Data Protection Act (Uitvoeringswet Algemene Verordening Gegevensbescherming).

Data will be securely stored solely for compliance purposes and retained for 5 years after the transaction, as required by Article 34 of the Wwft, unless a longer period is needed for ongoing investigations. This data will not be used for marketing without your explicit consent.

For online transactions exceeding €3,000 in cash, you may be prompted to arrange in-store verification or provide identification securely via our website. For in-store purchases, identification must be presented at the time of payment.

If you have questions about this process, please contact our Data Protection Officer at data.controller@nevejewels.com. This requirement does not affect your statutory rights under the Dutch Civil Code (Burgerlijk Wetboek) or other applicable laws.

Winter Sale

15% off eligible products, up to 6,000€ of maximum discount on the order. Offer is not valid for loose diamonds. Product exclusions may apply. This offer expires at 11.59pm 1st February 2026. The offer cannot be combined with any other promotion or discount code, and cannot be applied retroactively.

Offer is valid while supplies last. Void where prohibited or restricted. Void if sold, exchanged, copied or transferred. The offer terms and conditions are subject to change at any time without prior notice.

Any "Last Chance" items are non refundable. Exchange will be offered at the same price of the purchase or higher. Our full refund policy applies to the rest of orders. We are happy to exchange your ring for another size as per our return policy.

Should you opt for an exchange, your new ring may contain fewer or more diamonds or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. The promotion remains applicable to the size change for 30 days.

Discount cannot be redeemed for cash. No correspondence will be entertained regarding this promotion or these Terms and Conditions.

In-Store €60 off orders over €1,100 promotion

When purchasing any product over €1,100 in-store between 2nd February and 22nd March 2026, you can receive €60 off. You must book and attend your appointment within this period to qualify for the promotion.

This offer is valid for in-store purchases only and cannot be redeemed online. The discount applies to a single item (not the total basket) and is applied at the time of purchase on made-to-order items only. It can be used alongside other offers running during this period but cannot be exchanged for cash or applied retrospectively.

If you’re not fully satisfied with your purchase, our 30-day return policy gives you plenty of time to return your item. Products must be unworn, in pristine condition, and include the original tag to qualify for a full refund or exchange. All returns will be reviewed by our operations team before approval.

In the unlikely event of a dispute, the decision made by Neve Jewels Ltd. (www.diamondsfactory.eu) shall be considered final. Neve Jewels Ltd. (www.diamondsfactory.eu) reserves the right to amend, modify, cancel or withdraw this promotion at any time without notice.

U.S. Customs Clearance Additional Requirements

For shipments entering the United States, U.S. Customs and Border Protection (CBP) requires the identification of the Ultimate Consignee—the party receiving the imported goods. Customers importing goods to the U.S. may need to provide a Social Security Number (SSN) for individuals This information ensures compliance with U.S. customs regulations and facilitates timely clearance of your order.

As of August 29, 2025, the suspension of the de minimis exemption requires all shipments, regardless of value, to undergo formal customs entry, which may involve additional documentation, duties, and taxes. We strongly recommend registering your SSN or EIN with CBP in advance or working with a licensed customs broker to avoid delays. Neve Jewels is not responsible for delays, additional costs, or shipment returns due to incomplete or inaccurate customs documentation provided by the customer. For assistance, please contact our customer support team or visit www.cbp.gov for more information on U.S. customs requirements.

IN STORE PAYMENTS AND PRICING

For purchases made in our jewelry store in the Netherlands, we accept the following payment methods in addition to those listed above: cash (subject to the limitations below), credit/debit cards (MasterCard, Maestro, Visa, American Express), and other electronic methods such as iDEAL where available.

In accordance with Dutch law, cash payments (bills and coins) are generally accepted as legal tender. However, we may refuse excessive numbers of bills or coins. For transparency and operational efficiency, we reserve the right to exclude cash payments entirely for certain items or transactions, particularly for items priced over €200, requiring card or electronic payment only. Such restrictions will be clearly indicated at the store entrance, and at the cash desk before any purchase is finalized.

If a rebate is offered for card or electronic payments (e.g., a discount for non-cash methods), or if a handling fee applies to cash payments, this will be clearly and unambiguously stated on the relevant store displays, and at the cash desk prior to purchase. These policies are based on freedom of contract and are declared transparently to comply with Dutch consumer protection laws. Our store employees are trained to explain these options and assist with any questions. Please note that rebates or fees cannot be applied retroactively and are subject to availability and store discretion.

For purchases exceeding €3000 in cash, we are required by Dutch anti-money laundering regulations (Wet ter voorkoming van witwassen en financieren van terrorisme) to verify your identity using a valid identification document (e.g., ID or passport). This information will be securely stored for reference purposes only and handled in accordance with our Privacy Policy.

We reserve the right to update these in-store payment policies at any time, with changes posted prominently in-store and on our website.

PRICE GUARANTEE OFFER

At Neve Jewels, we’re committed to offering our customers the best possible value. Our price match policy ensures you can shop with confidence, knowing you’re getting a fair price for a comparable product.

1. Eligibility Criteria
• We will price match any comparable product offered by a retailer that operates both online and has a physical retail presence.
• We do not price match against Ebay, Amazon, marketplace platforms, or private sales.
2. What Qualifies as a Comparable Product
• Certified Natural Diamonds:
  We will match any natural diamond that has a valid certificate number (engraved on the girdle).
• All Other Products:
  To qualify, specifications will need to match exactly, and clear evidence and links are required to verify price match i.e., design, gemstone, weight, colour, clarity, cut grade, stone shape, and metal type.
3. Price Match Conditions
• The competitor’s price must be the full, regular retail price.
  • Discounted, promotional, clearance, or sale items are not eligible.
• The price must be publicly visible and verifiable (a link or official quotation is required).
• Prices must be in the same currency.
4. Exclusions
We will not price match:
• Retailers in administration, liquidation, or outlet stores.
• Transactions using Interest-Free Finance, Amex, or corporate cards.
5. Process & Discretion
• All in-store price matches need to be approved by the manager.
• Fast-track production may not be available on price-matched orders.
• No other promotional codes or discounts may be applied in conjunction with a price match.
• Neve Jewels reserves the right to refuse a price match based on objective criteria listed above.
6. Time Frame & Accuracy
• Once a price is verified and matched, it will be honoured for 24 hours.
• This guarantee applies only before purchase. If you’ve already bought a product, our standard 30-day return policy still applies.
• The guarantee does not apply in the event of pricing or typographical errors by either party.
7. General
• This does not affect your rights under BW 6 or the Consumer Rights Directive.
• Promotions and offers may be updated or extended at our discretion. Please refer to the website for current terms.

CARE PLAN FOR JEWELRY

Neve Jewels NL BV offers this extra protection for your jewellery. The Jewels Care Plan can be purchased for all gold carat weights, gemstones or diamond jewellery within 30 days of the original purchase from Neve Jewels NL BV.

To keep this service plan valid, recognized professionals from Neve Jewels NL BV must carry out all work, repairs and customization.

We supply the labor and parts necessary to keep the merchandise in a usable and portable condition, provided that this service is required by wear and tear of the merchandise during normal use of the merchandise under the conditions for which it is designed. This service plan is a “repair” plan and all decisions regarding repair or replacement are governed exclusively by the right of Neve Jewels NL BV,

Our Jewels Care Plan does not cover any loss or theft, excessive misuse or neglect, improper handling or damage caused by accidents, fire or force majeure. The original proof of purchase must be attached to verify the covered goods and the purchase of the plan. This plan is not transferable. The plan varies in price from 120€ for 1 year to 470€ for 5 years.

The plan covers the following repairs and services.

• Re-fastening of claws, once every 12 months
• Rhodining white gold rings, once every 12 months
• Soldering of chains/bracelets, once every 12 months
• Reset/tightening of diamonds and gemstones, once every 12 months
• Cleaning, checking and polishing, once every 12 months
• Replacing earring stoppers, once every 12 months
• Soldering earring rods, once every 12 months
• Replacement of closure (same as original), once every 12 months
• Ring size change up to 2 sizes, up to once per plan (does not include remaking rings; certain styles of rings are not suitable for a size change and are excluded from the size change service under this plan)
• This does not affect your rights under Dutch Civil Code BW 6 or the Consumer Rights Directive.

RETURNS AND REFUNDS

The customer is only eligible for Returns and Refunds if he/she full-fills the following conditions:

• Jewelry that is engraved, custom-made or reduced are not eligible for return and refund.
• In order to be able to return the jewelry for a refund, the jewelry must be in original packaging in a perfect condition with the barcode/security label that is intact. We have a 30-day return policy.
• Our 30 days return policy supplements our 14 days withdrawal rights under DCC or the CRD.
• For non-conformity, remedies include repair, replacement, price reduction, or termination. There is no strict time limit if the customer notifies us of the issue reasonably.
• The customer has a 14-day withdrawal which supplements our 30 day return policy for distance sales (excluding- personalized/engraved items); and may notify us to cancel the order.
• Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
• If a diamond has fallen out of the ring or has been lost, it is not covered by our return policy and no replacement is guaranteed. We recommend that you insure the jewelry to protect yourself from such accidents. Our advice to you is to inspect your item as soon as it accepts you and notify Diamonds Factory of any defects or damage. If you have any problems, please contact us at 020 241 6321 or send an e-mail to service@diamondsfactory.eu.
• The jewellery sold at discount prices cannot be replaced at the same discount price.
• The shipping costs for returning the product are solely the responsibility of the customer and will only be refunded in the event that there is a manufacturing defect with the product.

Note: Return your purchase via DHL and insure the package for the full purchase amount. Diamonds Factory is not responsible for damage or loss of package during shipment. Shipping is at your own cost unless the product is faulty.

A warranty period of 02 years is mandated by law in Netherland, depending on the expected lifespan of the item.

Your CRA rights are not affected by our commercial warranty.

DAMAGED AND USED ITEMS

• You must check the products as soon as you receive the same, with regards to any fault or damage. Kindly notify the same within 30 days from the date of delivery.
• We will then arrange repair, replacement, or refund as appropriate under the Dutch Civil Code (BW Boek 7). However, failing to do so within 30 working days may limit your right to a refund, but your statutory non-conformity rights remain valid for the expected lifespan of the product.
• If your package or item arrives damaged, refuse delivery or contact us immediately via service@diamondsfactory.eu. If your item or package is damaged, you must contact us within 24 hours of receipt.
• Returned goods must be unworn and in impeccable condition. Items with clear traces of use or modifications by a jeweler other than Diamonds Factory are not accepted.
• Every product comes with a bar coded security tag which needs to be intact, breaking this tag will void your 30 Days returns.
• Products must be returned with the original label to it or next to the product.
• All returns are reviewed by our operational team before they are accepted. Assessment usually takes between 7-10 days to be processed.
• Any item that has been repaired, reduced or engraved by a third party that is not registered with or approved by Diamonds Factory shall void the manufacturing warranty.
• Return your purchase via a trusted courier and insure the package for the full purchase amount. Diamonds Factory is not responsible for damage or loss during shipment.
• Items sent to our office without secure packaging and shipped beyond the return period, will not be eligible for refunds.
• All earrings must be returned unworn to qualify for an exchange.

RING SIZE CHANGE

Ring Resizing is an additional service and does not affect your rights under Dutch Civil Code BW 6 or the Consumer Rights Directive.

Getting the right ring size can be a complicated task. We offer options for changing size depending on your ring type and complexity. Worn items can be reduced except for complete eternity rings. Below you can read more about the process for changing the size and additional information. Our team is always there for you if you have any questions about the size of your ring. Also, resizing is an additional service and does not affect your DCC rights for faulty products. Our team will assess the feasibility before confirming the costs and you will be notified in advance.

Engagement and diamond rings:

For simple straps, without diamonds or gems, we offer free reduction to 2 sizes larger or smaller within 30 days of receiving the item.
For each size change that exceeds two sizes, we charge €69.

For diamond or gemstone engagement rings (including custom-made rings), the jewelry must first be assessed to determine whether the size can be changed or whether it needs to be remade. In both cases, adjusting the size within 30 days is free of charge up to 2 sizes larger or smaller. For adjustments of more than 2 sizes, a minimum of €69 will be charged.

Eternity rings:

Full eternity rings: Due to the nature of the setting, full eternity rings cannot be adjusted and must be replaced within 30 days of receipt. The price depends on the difference in price between the sizes with a minimum of €69.

Half & three quarter eternity rings: Due to the nature of the setting, all half and three quarters of eternity rings must be judged to be sure or they can be enlarged or reduced or that they need to be re-made, for which costs are charged. The price depends on the difference in price between the sizes with a minimum of €69.

Wedding Rings:

For simple rings, without diamonds or without gemstone wedding rings, we offer free reduction to 2 sizes larger or smaller within 30 days of receiving the item(s). For increasing or decreasing more than two formats, a price of minimum €69 will be charged. All rings are reviewed by our team before the price is confirmed.

With diamonds or gemstone-occupied wedding rings should be inspected before the format is changed to ensure that the nature of the setting allows for a change of size.

Custom made rings:

We offer free format customization for up to two sizes larger or smaller within 30 days of receipt, provided that a format change is possible. For a resizing of more than 2 sizes, €69 will be charged. Upon receipt of your request, our team will assess whether to adjust the format is possible and discuss this with you. Depending on the complexity of your ring, adjusting the size may result in additional costs that are for your account. This also applies if the ring has to be made from scratch if the size cannot be adjusted as desired. You will be informed in advance about any additional costs. Then it is confirmed whether the format change should be made.

MOBILE MESSAGING SERVICE

• The Diamonds Factory mobile messaging service (the "Service") is operated by Neve Jewels Limited. Your use of the service constitutes your agreement to these terms and conditions (“Mobile Terms”).
• We may modify or cancel the Service or any of its features without notice, we may also change these Mobile Terms at any time and your continued use of the Service after the effective date of such changes means that you accept these changes.
• By agreeing to Diamonds Factory SMS/text messaging Service, you agree to receive recurring SMS/text messages from and on behalf of Diamonds Factory via your wireless carrier to the mobile number you specified, even if your mobile number is registered on a state or federal Non-Calling list.
• We and the group companies will only send SMS/text messages with your express consent in accordance with the General Data Protection Regulation (GDPR) and subject to the E-privacy regulations and our Privacy Policy. By agreeing to the company’s SMS/text messaging Service, you agree to receive recurring SMS/text messages from/on behalf of the Company and Group Companies via your wireless carrier to the mobile number you specified.
• We and Group Companies comply with GDPR, including identifying ourselves as the sender in every message and providing a functional unsubscribe facility.
• You are solely responsible for all costs and fees related to text messages imposed by your wireless provider. The message frequency varies. Message and data rates may apply.
• You can opt out of the Service at any time by texting STOP in response to one of our brand of texts or by clicking on the unsubscribe link (‘A’FMELDEN). You will receive a one-time confirmation text message. No more messages will be sent to your mobile device unless you take the initiative.
• We may change any short code or telephone number we use for the Service at any time. Messages, including STOP or HELP requests, which you send to a changed short code or telephone number, may not be received and we are not responsible for honoring requests in such messages.
• To the fullest extent permitted by applicable law, you agree that we will not be liable for any failed, delayed or incorrect delivery of information sent through the Service, any errors in such information, and/or any action you may or may not take based on the information or the Service.

REPLATING

To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated. We do offer Rhodium plating along with cleaning and polishing for a fee of 59€. Please contact our team for more information.

COMPLAINTS AND DISPUTES

If you are unsatisfied with our Products or services, contact us at service@diamondsfactory.eu. We will investigate and respond within [e.g., 14 days]. For privacy complaints, see our Privacy Policy.

FORCE MAJEURE

We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, strikes), but we will notify you and mitigate impacts. This does not affect your rights under Dutch Civil Code BW 6 or the Consumer Rights Directive.

SEVERABILITY

If any provision is invalid or unenforceable, it will be severed without affecting the rest of these Terms.