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Learn more about Klarna

Pay now

Pay directly when placing your order. No credit card number, no extra passwords, no worries.

pay later

Only pay for what you like. Review your order first and then decide what you want to keep.

Pay in installments

Pay your orders in installments and at your own pace. You decide how much you want to pay monthly.

General

What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found atwww.klarna.eu

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10

Learn more

Engagement and Diamond Rings

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item. 

For any resizing exceeding two sizes, we will charge a fee of 69€.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases within 30 days resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of 69€.

For simple bands, without diamonds or gemstones, we offer free resizing up to 2 sizes larger or smaller within 30 days of receiving the item. For any size change exceeding two sizes, we charge a minimum fee of €69.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases within 30 days resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of €69.

Eternity Rings

Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. This price will depend on the cost difference between sizes with a minimum charge of 69€. Please contact our team to discuss alternative options for your ring.

Half & ¾ eternity rings: Due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply.  This price will depend on the cost difference between sizes with a minimum charge of 69€.

Wedding Rings

For plain bands, non-diamond or non-gemstone set wedding rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after receipt of the items. For resizing exceeding two sizes, we charge a fee of 69€. All rings will be assessed by our team prior to confirming the price.

Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

Custom-made Rings

We offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of 69€. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

We offer free resizing for up to two sizes larger or smaller within 30 days of receipt, provided that a resizing is possible. A minimum fee of €69 will be charged for resizing more than two sizes. Upon receipt of your request, our team will assess whether resizing is possible and discuss this with you. Depending on the complexity of your ring, resizing may result in additional costs that will be borne by you. This also applies if the ring has to be completely remade if the size cannot be adjusted to your liking. You will be informed in advance of any additional costs. It will then be confirmed whether the size change should be made.

How to Return Your Jewellery for resizing.

How do I return my jewellery for a size change?

If you are sending your ring back to us for a one-time complimentary resizing, please include a note with your order number along with your up to date contact details and instructions regarding the new ring size you require.

A note in your package explaining the reason for your return will help us process your return faster.

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.

We ask that you fully insure the item and keep all documents that were received with your order.

"Please return all items using a trusted, tracked, and insured courier service to the address listed below."

DF Logistics
Office 004/005 Regus Hoofddorp Tetra
Siriusdreef 17-27
2132 WT Hoofddorp
Nederland
DF Logistics
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.

Repairs Procedure

Label the parcel to our repairs address:

DF Logistics
Office 004/005 Regus Hoofddorp Tetra
Siriusdreef 17-27
2132 WT Hoofddorp
Nederland
DF Logistics
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF

You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us.

Make sure you insure the parcel for the full amount of your order value.

Return the product by using a reputable and guaranteed postal service or courier company.

Send the tracking number and date of post to service@diamondsfactory.eu.

Warning: Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.

When returning your ring to us for a free size change, please include a note with your order number, your most recent contact details and the new ring size you require.

A note with the reason for your return will help us process your request faster.

For security reasons, please use the original packaging or a similar package to return your jewellery to us. Fully insure the item and keep all documents received with your order.

Please return the item via a reliable, traceable and insured courier service to the address below:

DF Logistics
Office 004/005 Regus Hoofddorp Tetra
Siriusdreef 17-27
2132 WT Hoofddorp
Nederland

Under no circumstances mention ‘Diamonds Factory’, ‘diamonds’ or ‘jewellery’ on the packaging.

Repair procedure

Send the package to the following address for repair:

DF Logistics
Office 004/005 Regus Hoofddorp Tetra
Siriusdreef 17-27
2132 WT Hoofddorp
Nederland

Send a cover letter explaining why you are returning the item to us and insure the package for the full value of your order.

Use a reputable and insured shipping service and send the tracking number and shipping date to service@diamondsfactory.eu

Important: Under no circumstances mention ‘diamonds’, ‘Diamonds Factory’ or ‘diamond jewellery’ on the packaging or address label.

Get in touch

For ring size enquiries or resizing, please contact us on 0207 138 3672 0207 138 3672 or via our live chat.

Join us @diamondsfactoryworld

@diamondsfactoryworld