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General

What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found atwww.klarna.eu

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10

If you wish to impress that special someone with a cliché-free proposal, why not look to one of these unique destinations to get down on one knee and say those all-important four words?

1. Sitka, Alaska

Looking for a snowy proposal destination? Look no further than Sitka, Alaska. Why not try timing your proposal so that you can easily see the Northern Lights or take a helicopter to view the impressive glaciers from above.

2. Lake of love, Bruges (Minnewater)

Steeped in romance, The Lake of Love, Bruges, is a destination that looks like it’s been taken straight from a fairytale. It is thought that if you cross the bridge (known as Lovers Bridge) over the lake and kiss your significant other - the love that you share will be eternal. 

3. Cliffs of Moher, Ireland

The Cliffs of Moher, Ireland offer a charming and intimate place to propose. Often, the cliffs are shrouded in mist for a serene and tranquil setting that looks like it’s been taken straight from a fairytale. Ensure you arrive early in the morning or very late at night for a private setting.

4. Neuschwanstein Castle, Bavaria

20 Unique Destinations To Propose

For the ultimate fairytale proposal head to Neuschwanstein Castle, Bavaria. There are plenty of areas to plan the proposal around the castle itself but those who are searching for the complete fairytale package can take a private horse and carriage ride straight up to the entrance. 

5. Havasu Falls, Arizona

The beautiful blue and green waterfalls in the Grand Canyon makes for an unforgettable proposal spot. As it can be quite a walk to the location we suggest taking a helicopter. Not only will it add an exciting element to the proposal, you’ll also get the chance to admire the view from above.

6. Hamilton Island, Australia 

Want to pop the question surrounded by white sand, greenery and beautiful turquoise blue water? Of course you do. Hamilton Island, Australia, is a great way to propose to your partner with a great sense of privacy while taking in the breathtaking views.

7. Santorini, Greece

20 Unique Destinations To Propose

Santorini has been a popular proposal destination for many years now and it’s easy to see why. Not only is it a great holiday location, the crystal white architecture and the impressive sea views make for an unforgettable backdrop when you ask for your loved one’s hand in marriage.

8. Venice, Italy

For a romantic proposal location with plenty of character, look no further than Venice. From gothic palaces, canals and idyllic views there are plenty of great spots to pop the question to your loved one. Why not hire a gondola and take them for a ride along the river before the big moment.

9. Bow Bridge, Central Park NY

Bow Bridge in Central Park, New York is the perfect place for a proposal. The backdrop of the lake and rowboats looks particularly beautiful in the Summer and Autumn months. When your loved one has said yes why not head to the Boathouse for some celebratory drinks.

10. Conrad Maldives Rangali Island, Maldives

Take the proposal to new depths by asking for their hand in marriage at the Ithaa Undersea Restaurant. It is the world’s first all-glass restaurant under the sea and if the 180-degree panoramic views of the water above doesn't impress your loved one, we don’t know what will.

11. Grotta Palazzese Hotel, Polignano A Mare, Italy

The beautiful seaside restaurant of the Grotta Palazzese Hotel, set within a limestone cavern with views overlooking the sea, for a romantic proposal. We recommend a night time proposal when the cavern is softly lit and all you can hear are the sounds of the waves.

12. Mount Fuji, Japan 

20 Unique Destinations To Propose

For an exceptional holiday experience and unique proposal destination in one, why not look to Mount Fuji, Japan? Stay at one of the luxury hotels here to find the benefit of the serene forestry and breathtaking surroundings. With a view of the mountain and the pretty cherry blossom trees, there is never a better moment to propose.

13. Mljet Island, Croatia

Searching for a secluded patch of paradise? Look no further than Mljet Island, Croatia. This beautiful island is the perfect destination for a proposal where you can soak up the sun and eat and drink great quality produce for cheap. The private feeling of the island means that you have plenty of opportunity to pop the question.

14. Bioluminescent Beach, Maldives

So the Maldives may have taken two spots on our list but it really is a destination for love. For an intimate and impressive proposal why not head to Bioluminescent Beach. This beach often has a beautiful glow at night, created by some of the living organisms that reside there, and is a rare phenomenon that only happens in a few areas of the world.

15. St Paul’s Cathedral, London

For a unique proposal idea in London, why not take your loved one to St Paul’s Cathedral. Take them to the Whispering Gallery, where you can ask them to stand at one side of the gallery while you whisper “will you marry me?” into another. The surprise is sure to make their heart melt.

16. Pulau Ubin, Singapore

For privacy and sunsets head to Pulau Ubin in Singapore. There are plenty of things to do, but we recommend walking along the long jetty in Chek Jawa Wetlands to immerse yourselves in the beautiful surroundings before getting down on one knee.

17. Spanish Steps, Rome

20 Unique Destinations To Propose

Considered one of the most beautiful spots in Rome, the Spanish Steps are one of the best locations in the city to pop the question. Climb the steps and use the stunning backdrop as a place to ask those all important three words. Celebrate the moment by heading to the rooftop terrace afterwards.

18. Lake Louise, Canada

There is nowhere quite like it, with its mountain backdrop, turquoise glacier-fed lakes and beautiful forest, Lake Louise in Canada’s Banff National Park is a great place to propose - whether your partner loves the outdoors or not.

19. Lapland, Finland 

If you are looking to propose in winter and your partner loves snow, why not consider Lapland? Whether you book to visit the reindeer, check out the Northern Lights, or rent a private igloo to stay in, there are plenty of ways to make your proposal extra-special in Finland.

20. Bali, Indonesia

More commonly known as a sought after honeymoon spot, Bali also makes an unforgettable proposal destination. With beautiful stretches of white beaches and cliffs, Bali provides a great backdrop for when you get down on one knee and ask the all-important question.


These are only a few of the many unique and wonderful destinations in which you could pop the question. With so many places to discover you should plan a proposal in a destination that feels personal and special to you.

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